Tourism Authority Kiribati

Kaongora Newsletter

Tourism Business Inventory Survey and Mauri Mark Assessment on Fanning Island

The Tourism Authority of Kiribati (TAK) conducted the Tourism Business Inventory Survey (TBIS) and a Mauri Mark Assessment on Fanning Island from the 1st to the 4th of March 2024.
The main purpose of the TBIS is to update TAK’s database of tourism operators, which includes contact details, services offered, available facilities, number of rooms, number of employees, and more.
The survey and assessment accounted only three (3) accommodation establishments on the island, namely: Ala Belle Etoite Guesthouse, Biritita Guesthouse, and Santo Kabiriera Guesthouse.

The Mauri Mark involves the assessment of licensed accommodation providers and assesses that they meet all the required accommodation assessment criteria which include having business operation license, fire safety procedures, health and safety hygiene standards, facilities including in-room facilities, environmental sustainability practices, and guest support services.

The TAK team to Fanning Island was also accompanied by a master fishing guide from Kiritimati who assisted TAK team in conducting GPS mapping on more than 10 fishing flats on Fanning Island.

As a tourist-targeted destination next to Kiritimati Island, well known for its surf and fly-fishing grounds, Fanning has had the opportunity to recommence its domestic flights out of Kiritimati Island hence these activities by the TAK office will allow the opportunity for the island to be prepared to welcome its first international guests again.

Tourism Statistics Training to Enhance Survey Design, Data Gathering and Analysis.

The Pacific Tourism Organisation (SPTO) through its Pacific Tourism Data Initiative (PTDI) hosted a tourism statistics training on statistics online software tools in Tarawa from 28 November to 01 December 2023 in Betio, South Tarawa.

The 4-days training included skills enhancement in the use of statistics software including Qualtrics, a survey design software, Statistical Package for Social Sciences (SPSS), and NVIVO, a software program used for qualitative and mixed-methods research.

SPTO Research & Statistics Manager, Mr. Prashil Parkas said, “these software applications are essential for conducting comprehensive research and analysis and will provide participants with a hands-on experience in navigating their features”.

Through the knowledge gained, TAK’s Research and Statistics team are now better equipped to design effective surveys and gather valuable insights from travellers, tourism communities and stakeholders. The training discussed a step-by-step process on the use SPSS, a statistical analysis software which empowers participants to interpret and draw meaningful conclusions from data sets.

Integral to the training was a segment on Digital Marketing Indicators delivered by SPTO Digital Marketing Officer, Mr. Atama Tamanilo. This segment provided TAK with a comprehensive understanding of how these indicators can be effectively measured and analyzed to drive strategic decision-making within the tourism sector.

The training was conducted by SPTO Research Officer, Mr. Nemani Tebana, and was attended by two representatives from the Kiribati National Statistics Office (KNSO), Ministry of Tourism, Commerce Industrial Cooperation (MTCIC), and TAK.

Kiribati Tourism Registers Positive Growth in Q3, 2023

The Tourism Authority of Kiribati (TAK) is pleased to announce a remarkable 30% increase in international visitor arrivals in Quarter 3, 2023 compared to the same period in 2019. This substantial growth signals a strong recovery for Kiribati’s tourism sector, which was significantly impacted by the COVID-19 pandemic.

“We are thrilled to witness this remarkable surge in international visitor arrivals,” stated Petero Manufolau, TAK CEO. “This growth is a testament to the resilience of Kiribati’s tourism sector and the country’s commitment to providing rewarding experience for visitors.”
Leisure and corporate travel accounted for a significant 72% of all arrivals in Q3, 2023, highlighting the country’s appeal to both business travelers and those seeking leisure getaways. Australia and the United States emerged as the top source markets, collectively representing 42% of Q3, 2023 international visitor arrivals.

The average length of stay for corporate travelers was 14.6 days, demonstrating the country’s attractiveness for extended business stays. Meanwhile, leisure travelers averaged a stay of 9 days, suggesting a growing interest in exploring the diverse attractions Kiribati has to offer.

Encouragingly, the tourism sector’s growth has also extended to the supply side. Accommodation across Kiribati increased by 7.8% compared to the previous quarter. Additionally, employment across the tourism sector expanded by a significant 54% in Q3, underscoring the sector’s positive impact on job creation.

“These developments are incredibly positive for Kiribati’s tourism industry,” remarked Manufolau. “The increasing accommodation capacity and expanding employment opportunities will undoubtedly contribute to the sector’s continued growth and success.”

As Kiribati’s tourism industry continues to develop, TAK remains committed to implementing strategies that enhance the visitor experience, promote sustainable tourism practices, and attract even more visitors to the enchanting nation.

CLICK HERE for a downloadable copy of the Q3 Report.

Kiribati Records 21% Increase in International Visitors in Quarter 2, 2023

The Tourism Authority of Kiribati (TAK) is pleased to announce that Kiribati recorded a 21% increase in international visitors in Quarter 2, 2023 compared to the same period in 2019. This is a positive sign for the country’s tourism industry, which is still recovering from the COVID-19 pandemic.

Australia remained the top source market for Kiribati in Quarter 2, 2023, accounting for 17.7% of all international visitor arrivals. Pacific islanders accounted for 29.5% of total visitor arrivals, followed by New Zealand (12.4%) and the United States (11.1%).

Corporate travel topped the purpose of visit for visitors to Kiribati in this Quarter at 43% whilst leisure travel made up 31% of total travel to Kiribati. Other purposes of travel included visiting friends and relatives, business, and education.

The TAK Quarter 2, 2023 Tourism Review Report also includes data on tourism supply and demand, as well as tourism and museum data. The report contains more information and an in-depth analysis of the tourism industry in Kiribati.

TAK wishes to acknowledge the following partners for their assistance and contributions to the Quarter 2 tourism review report: Air Kiribati Limited; Marine Guard; Immigration department; Te Umwanibong; Kiribati Customs Office; Shipping Agencies of Kiribati; Kiribati National Statistics Office; and the tourism operators.

A copy of this report can be downloaded HERE.

Online Visitor Satisfaction Survey to help address Kiribati Hospitality Service Gaps.

In an effort to improve Kiribati visitor experiences, the Tourism Authority of Kiribati (TAK) has placed Visitor Satisfaction Survey (VSS) information cards at local hotels to invite travelers to share their travel experience through the online survey.

The VSS is an online visitor survey that seeks to understand the needs and preferences of visitors to Kiribati. TAK will use VSS to capture traveller sentiments, identify tourism product and service gaps and to work with local tourism business operators to formulate appropriate measures that address these gaps.

VSS information cards feature a QR code and can be found at hotel reception desks.

TAK encourages visitors to Kiribati to share their experiences through the online VSS questionnaire and TAK appreciates the the support of local accommodation providers for agreeing collaborate on such a service improvement initiative.

CLICK HERE to complete a Kiribati Visitor Satisfaction Survey.

Tourism Business Inventory and Outer Island Perception Surveys in Abaiang

The Tourism Authority of Kiribati conducted two Tourism Surveys which are the Tourism Business Inventory Survey (TBIS) and the Outer Island Perception Survey (OIPs) on Abaiang from 12 – 17 September 2023.

The Tourism Business Inventory Survey is part of TAK’s yearly program to update information from accommodation providers including number of beds available, staff training needs, accommodation services, facilities, and contact information to be updated on TAK’s information platforms.

The Outer Island Perception Survey is a comprehensive effort to assess locals and to seek their perception on how tourism has influenced the lives and well-being of their community environmentally, economically, and socio-culturally. The survey was conducted among 10% of the total households on the island. Insights collected from this survey will not only help in crafting sustainable tourism policies but also ensures that tourism development are aligns with the community’s interests and values.

TAK would like to acknowledge the generous support from the Cultural Vistas small grant that made the successful execution of the survey. Cultural Vistas is an organization based in Washington DC, USA that committed to fostering cultural exchange and understanding between USA and the Pacific Island Nations that organized the Professional Fellows Program Oceania in June 2023.

The result of the OIPS will be shared once the reports is finalized later this year.

Tarawa Accommodations Awarded 2023 Mauri Mark Rating

The Tourism Authority of Kiribati (TAK) is pleased to announce that most North & South Tarawa Accommodation providers have been awarded Mauri Mark rating following assessments conducted in April and May 2023.

The Mauri Mark rating is a significant indicator of accommodation standards, serving as a trusted reference for travelers when making their booking decisions. It provides valuable insights into the quality and range of services offered, ensuring guests have a clear understanding of what to expect during their stay.

All North and South Tarawa accommodation providers underwent comprehensive evaluation across various criteria to secure their Mauri Mark Coconut rating. The assessment process covered crucial aspects such as Business Operations, Room Facilities, Fire Safety, Health and Hygiene, Support Services, and Sustainability. These parameters were examined to ensure that each rated accommodation provider meets or exceeds industry standards in each category.

The achievement of the Mauri Mark rating for most North and South Tarawa accommodation reflects Kiribati’s dedication to providing an exceptional guest experience albeit their slow recovery post COVID-19.

TAK is confident that amidst these challenging recovery phase, accommodation provider’s adherence to the standards of business operations, room facilities, fire safety measures, health, and hygiene protocols, support services, and commitment to sustainability is an indication of their commitment to raising visitor experience in Kiribati.

TAK will conduct the Mauri Mark Assessment in Kiritimati and the outer islands of the Gilber and Line Islands in the coming months.

TAK releases Kiribati Tourism Industry Review, Q2 – 2022

The Tourism Authority of Kiribati (TAK) has released the Kiribati Tourism Industry Review for the second quarter of 2022.

The report reveals that domestic air travel reduced by 22% compared to the previous quarter. Maritime domestic travel grew by 52% compared to Q1 2022.

Employment in the tourism industry also increased by 0.7% from the previous quarter. Room and bed inventory increased by 3% and 1% respectively for the same period.

Other tourism related data are also presented in the report including tourism employment by gender, most visited outer islands, international arrivals and departures.

TAK wishes to acknowledge the contributions of Air Kiribati Limited, the Marine Guard, Immigration department and the tourism and accommodation operators that supplied data for the purpose of this report.

Click here to view the report.

Outer Island Perception Survey (OIPS) Presentation in Butaritari

The Tourism Authority of Kiribati (TAK) through its Research and Statistics Division presented the Butaritari Outer Island Perception Survey (OIPS) report to the island council Mayor, Acting Clerk, Te Unimwane Chairman and other local people who attended the TAK workshop on tourism product development in Butaritari.

The presentation highlighted the key points of the Butaritari OIPS results which analysed after the survey was conducted on the island in August 2021. The results highlighted the local peoples’ perceptions on tourism on Butaritari. It simplified the data in an understandable format, especially since many of the audience were did not have tourism or statistics backgrounds.

The presentation further outlined what the people thought were the impacts of tourism to their communities. Important areas such as the island’s tourism potential and uniqueness which distinguished it from the rest of Kiribati were also discussed.

Lastly the ways forward on developing Butaritari to becoming a sustainable tourism destination were also shared with the audience.

It is hoped that this information will be shared with the community members by those that were present at the presentations.

Tabiteuea South Outer Island Perceptions (OIPS) Survey Report

TAK has released the Tabiteuea South (Tab South) OIPS report which contains interesting information and data on how the people of Tab South feel about tourism.

The data was collected through a series of face to face interviews with the locals of Tab South in November 2021. The respondents’ ages ranged from 22 -67 years with a gender split of 70% female and 30% male. 20 individuals were interviewed.

The survey measured income from tourism products sold as well as tourism activities and attractions that the people felt were available to visitors.

This report hopes to expose any gaps in the tourism sector on Tab South and identify pathways for TAK, the Island Council and the communities to work together to bridge these gaps and present Tab South to the rest of the world as a truly unique tourism destination.

The survey targets all outer islands except Tarawa and Kiritimati which are considered the ‘urban’ centres of Kiribati. This is the 8th report of its kind and the survey results are shared first with the respective Full Council meeting before it is circulated to other stakeholders and the general public.