COVID-19 Recovery – Kaongora Newsletter

Tourism Restart Training delivered in Maiana Island

November 30, 2022 by Taare Rikiai

The Tourism Authority of Kiribati (TAK) conducted a five-days tourism restart program training to all tourism businesses in Maiana on the 9 – 15 November 2022. This was held at the Island Council Guesthouse in Tebwangetua.

The five days training was attended by representatives from the local accommodation provider and tourism communities.

Conducted by Tourism Officer Ms. Monika Rikita, the training included Tourism and Hospitality for the new normal, Revenue management and Tourism Business Fundamental.

Six modules of the tourism and hospitality safety protocol training focused on the necessity for the tourism businesses to protect employees and travellers from COVID-19 by adhering to set protocols developed by TAK.

The tourism business fundamental training focused on tourism business concepts and services and the role that marketing and human resources capacity development plays in strengthening community-based tourism business initiatives. These also included ecotourism revenue management training which focused on sustainability practices, and revenue management.

TAK is confident that trainings provided in Maiana will assist the island community as they prepare to welcome back travellers to the island.

This program was supported by the Kiribati LDCF-1, funded by the Global Environmental Facilities, and implemented under the Ministry of Environment Lands and Agricultural Development through the Environment and Conservation Division.

Butaritari ready to welcome international travellers

November 30, 2022 by Taare Rikiai

The Tourism Authority of Kiribati (TAK) completed a one-week training on housekeeping, tour guide and COVID-19 safety on Butaritari island from 14 – 18 November 2022.

The COVID-19 safety protocol refresher training aimed to support the islands 4 accommodation providers and 1 restaurant to remain safety conscious as the island begin welcoming foreign visitors.

The tour guide training provided the islands registered tour guides the opportunity to improve their product knowledge, get a better understanding on tour package and pricing and management of their services as a business. Participants also received customer service training and were encouraged to create exceptional experiences for travellers to Butaritari.

The week-long training program concluded 79^th anniversary of the Battle of Makin (Butaritari) in Ukiangang village.

Tamana Island keen for tourism restart

October 31, 2022 by Taare Rikiai

The island of Tamana (pronounced Tamena) in the southern part of the Gilbert Islands in Kiribati is nationally known as the island of men, a repetitive phrase often echoed by the old men during traditional welcome ceremonies. This reference is a reflection of the island’s motto of “A man needs to be very skillful and healthy so that he is ready and prepared to provide for his family’s daily living and needs, especially in times of stormy weather’.

Tamana traditional dance depicts its closeness to the Polynesian archipelago and its geographical location has situated it off the beaten track tourism destination in Kiribati.

The Tourism Authority of Kiribati (TAK), through its safe, smart, and sustainable tourism restart to tourism program delivered a 4-days training on the island from 18 – 21 October 2022.

It was ideated that the trainings will provide participants with a better understanding on how to effectively manage their tourism businesses’. The trainings recommended that these could be achieved through value adding products and services.

The tourism business fundamentals training highlighted significant points to operate and market a tourism business while the Kiribati Tourism and Hospitality Protocols for the New Normal aimed at improving and enhancing the safety of both the consumers and the service providers in the post Covid19 situation.

Representatives from Tamana Island Council Guesthouse and the KPC Guesthouse participated and completed the training.

The monitoring and evaluation exercise to assess the guesthouses’ staffs compliance to the protocols.

The training was provided as part of the preparation and support to the National Coconut and Cooperative Day on the 22nd October 2022.

COVID-19 safety protocols training in South Tarawa

October 2, 2022 by Taare Rikiai

The Tourism Authority of Kiribati (TAK) conducted Covid-19 Safety Protocols Training for the Betio Lodge, Mary’s Motel, and Eniita Airport Lodge from 15 – 24 September 2022.

The 2-days per property training was attended by a total of 17 staffs across the 3 properties, most of whom are front-line staff.

The training focuses on health, safety and hygiene in the workplace and participants are certified as ambassadors of the COVID-19 safety protocols.

Property General Managers applauded TAK for its support to tourism SMEs to encourage and promote a safe, smart, and sustainable tourism restart in Kiribati.

TAK will continue to work with all accommodation providers to ensure that they are compliant to the basic COVID-19 safety requirements and will provide further support where needed.

Nonouti island is ready to welcome travellers

October 2, 2022 by Taare Rikiai

The Tourism Authority of Kiribati (TAK) conducted a four-day Tourism Restart Program training to all tourism businesses in Nonouti island from 23 – 28 September 2022.

The trainings included Tourism and Hospitality for the new normal, Tourism Business Fundamental and Revenue Management, delivered by Tourism Officer Training, Ms. Monika Rikita.

The Tourism Business Fundamental covered recommendations for revamping business concepts and services offered through marketing and human resources capacity development programs. The Revenue Management training included best practices for managing revenue effectively as well as revenue forecast.

The COVID-19 safety protocol training highlighted the need for tourism business operators to protect its employees and guests from the threat of the virus through a pre-determined set of safety procedures set by the Ministry of Health & Medical Services (MHMS).

A total of eleven (11) participants from different organizations and communities participated in the training. Seven (7) of them were fishing guides, one (1) tour guide, one (1) from Nonouti Island guest house, one (1) from Catholic Parish and one (1) from Abamakoro Islet.

Since border reopening, TAK is encouraging all participants to apply what they have learnt from the training for their guests and employee safety.

Kiritimati tourism operators prepared for safe reopening

September 30, 2022 by Taare Rikiai

The Tourism Authority of Kiribati (TAK) conducted the final training on Tourism and Hospitality Protocols for the New Normal to employees of the Sunset Horizon Fishing Lodge in Kiritimati on 21 and 22 September 2022.

This marks a milestone achievement for TAK Kiritmati who have now effectively completed the training for all tourism operators on the island, best known as a world class saltwater fly fishing destination.

A total of two hundreds and twenty-nine (229) tourism employees including, hospitality staff, fishing guides, rental car drivers and boatmen in Kiritimati have completed this training.

Through this training, TAK believes that Kiritimati tourism operators are now better informed and equipped to apply COVID-19 safety measures and protocols to travellers once their international border reopens.

Kiritimati Island Refresher for COVID-19 Safety Protocols

August 1, 2022July 29, 2022 by Taare Rikiai

The Tourism Authority of Kiribati (TAK) began its Kiribati Tourism & Hospitality Protocols for the New Normal refresher training for all tourism operators on Kiritimati Island starting from 14 July 2022.

The purpose of this refresher training is to ensure skills and knowledge learned during the initial training are still intact and that operators are well prepared when Kiritimati borders reopen.

Apart from the safety protocols training conducted, TAK also shared with participants a formula provided by the Ministry of Health and Medical Service on making sanitizers using bleach and water as a substitute in case the original sanitizer is out of stock on the island.

The first few operators who have received the refresher training have shown great results and TAK has no doubt that all tourism operators in Kiritimati Island will be ready when borders are finally open in August.

TAK Conducts Tourism Restart Training on Makin

June 30, 2022 by Taare Rikiai

The Tourism Authority of Kiribati (TAK) conducted a Tourism Restart Training for tourism operators on Makin Island from 07 – 17 June 2022.

The training was focused on preparing Makin Island tourism operators for a safe, smart and sustainable restart to international tourism when 2022 border reopen on 01 August 2022. The 8-days training programme included Covid-19 Safety Protocols, Revenue Management, Tourism Business Fundamentals, and First Aid training.

Through these training, TAK believes that Makin tourism operators are now better informed and equipped to apply COVID-19 safety measures and protocols when hosting guests and are better prepared to manage first aid assistance if ever required.

Learnings form the revenue management and tourism business fundamentals training will also assist Makin tourism operators improve profitability for their respective businesses through effective marketing, product development and revenue management.

TAK also used their time on Makin Island to present the Makin Island Outer Island Perception Survey (OIPS) report to the full island council, and also undertook tourism awareness presentations at the Primary Schools and Junior Secondary Schools on Makin and Kiebu Islet.

Preparatory work on Safe Tourism Restart continues

May 11, 2022 by Taare Rikiai

The Tourism Authority of Kiribati (TAK) conducted a two-days training on Kiribati Tourism & Hospitality Protocols for the New Normal to staffs of the George Hotel, Betio on 03 – 04 May 2022.

This training is a follow up to the first round of COVID-19 tourism protocol trainings delivered to South Tarawa tourism operators in June 2021 and is based on the recommendations of the protocol compliance monitoring and evaluation assessment carried out in January 2022 .

The George Hotel session covered all aspect of the Kiribati Tourism & Hospitality Protocols to the New Normal and these include COVID-19 safety protocols for transport, hotel & accommodation, restaurant & bars, employees’ safety, and waste disposal.

TAK believes that the training would prepare tourism services operators such as the George Hotel for a safe international border reopening to Kiribati.

TAK will continue to deliver COVID-19 protocol training for tourism sector partners across the destination with the goal of achieving a 100% compliance to the protocols. This is part of the Authority’s preparation for a safe, smart, and sustainable restart to tourism in Kiribati.

Kiribati Tourism Optimistic of a Safe Restart

February 28, 2022February 28, 2022 by Taare Rikiai

The Tourism Authority of Kiribati (TAK) is optimistic of a safe restart to tourism for the destination following a continued high daily recovery rate from COVID-19 since 09 February 2022, 20 days after the first cases were recorded in Kiribati. .

As of 27 February 2022, Ministry of Health and Medical Services (MHMS) updates through the Office of Te Beretitenti (OB) indicated a 70% recovery rate with an average daily total of 13 cases per day over the last 7 days.

TAK believes that Kiribati’s 98% first dose and 60% second dose vaccination rate, Government’s COVID-19 safety protocols and public control measures such as the current mandatory lockdown from 7pm to 6am daily have all helped bring daily infection rates down and recoveries high.

TAK further acknowledges frontline medical officials, support staff, national security personnel and development partners in their tireless efforts to manage and contain the COVID-19 cases to its current levels.

As the world begins to open their borders and destinations to international tourism, TAK is optimistic that given the encouraging statistics from national health authorities, Kiribati will be ready for a safe restart to tourism once Government agrees to reopen its borders.

To prepare for a safe, smart, and sustainable restart to tourism, TAK had conducted COVID-19 safety protocols training for all tourism accommodation operators in 2021 and initiated the Mauri Mark Accommodation Accreditation program form January 2022.

Tourism Authority Kiribati