The Tourism Authority of Kiribati (TAK) is continuing its Visitor Satisfaction Survey (VSS) over this busy festive season period.
Launched in October 2022, the VSS program involves the dissemination of electronic customer satisfaction survey forms to international and local travellers who stay at local hotels and licensed accommodation providers.
To encourage visitor engagement, TAK visited hotels in South Tarawa to brief them on the importance of the VSS and how to capture relevant visitor details for inclusion in the survey.
The VSS provides insights into the guests’ satisfaction with their accommodation along with its facilities and services.
The surveys are anonymous, and no names are recorded. The results are then analyzed and shared with the individual hotels on a monthly basis.
The VSS program is one way TAK ensures that all hotels are meeting or exceeding their guests’ expectations and addressing customer service shortfalls reported by guests.
