From October 11th to 22nd, 2024, Officers from Tourism Authority of Kiribati (TAK) office based on Kiritimati Island travelled to Fanning Island to conduct training with local tourism operators & community members on Fanning Island on the Mauri Way Customer Service program and Community-Based Tourism program. The Mauri Way customer service training took place from October 16th to 18th, with 8 hotel operators participating. On October 19th, a one-day Community-Based Tourism training session was held, with three local communities in attendance: Maurin-Eten, Inanoin-Maurin-te-Bonnano, and Paelau communities.
The introduction of the Mauri Way customer service and Community-Based Tourism programs on Fanning Island aimed to equip participants with the skills and knowledge to bring Kiribati culture and hospitality to life. Through the Mauri Way, participants learned how to deliver authentic customer service that highlights the warmth and uniqueness of Kiribati. The Community-Based Tourism training provided insights into sharing cultural heritage with visitors, ensuring they have a memorable and meaningful experience in Kiribati.
At the conclusion of each training, participants were encouraged to share their new skills with colleagues and community members. As Mauri Way Ambassadors, they are now prepared to lead by example, applying what they have learned to welcome and serve visitors. This initiative strengthens Fanning Island’s readiness for future cruise ships and other visitors, enhancing its reputation as a vibrant and welcoming destination.
