Tourism Authority Kiribati

Kaongora Newsletter

Strengthening Hospitality Standards in Tabiteuea Maiaki

The Tourism Authority of Kiribati (TAK) successfully completed a mission to Tabiteuea Maiaki (South Tabiteuea) from 29 October to 9 November 2025, delivering Basic Hospitality Training to two local accommodation providers: Hospidium Guesthouse (Catholic Parish-owned) and the Tabiteuea Maiaki Island Council Guesthouse.

The mission was led by Ms Tie Manuera of TAK’s Training & Development Unit, who facilitated the training sessions, with support from Ms Beebe O’Connor of the Product Development & Investment Promotion Unit, who provided ongoing assistance throughout the program.

The training combined essential theory with practical application, covering core hospitality standards, customer service, housekeeping, and teamwork. Participants also took part in role-play activities, reinforcing the importance of positive guest interactions, clear communication, and professional service.

Strong participation and enthusiasm throughout the training highlighted the commitment of local operators to improving hospitality services. The skills and knowledge gained will support both guesthouses to deliver more consistent, high-quality experiences for visitors and strengthen South Tabiteuea’s capacity to grow tourism and hospitality.

In addition to training delivery, TAK officers conducted a tourism business survey and completed Mauri Mark standards assessments for both accommodation providers.

TAK extends sincere appreciation to Hon. Minister Bootii Nauan for the invitation, the Mayor and Clerk of South Tabiteuea for their valued support, and the dedicated staff of Hospidium Guesthouse and the Tabiteuea Maiaki Island Council Guesthouse, along with everyone who contributed to the success of the mission.

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