The Tourism Authority of Kiribati (TAK) has successfully conducted a two-day Mauri Way Customer Service Training for seventeen officers, chauffeurs and liaison officers who will play a important role in the preparations for the upcoming Parties to the Nauru Agreement (PNA) Meeting, scheduled to take place from 2 to 6 June 2025 at the Kiritimati Island Fish Limited Conference Room, Ambo Tarawa, Kiribati.
The Mauri Way Customer Service Training, a key program offered by TAK, is designed to equip frontliners working with local tourism operators and government ministries with essential hospitality and customer service skills. This initiative ensures that all frontliners provide memorable first and last impressions for visitors, allowing them to experience the true essence of Kiribati.
For this session, the training program was tailored specifically to prepare selected participants to serve as responsible hosts during the PNA conference. Led by Tourism Officer (Training & Development), Monika Rikita, and assisted by Acting Assistant Tourism Officer, Tie Manueara, the training covered the following comprehensive modules:
• Module One: Introduction to the Mauri Way
• Module Two: First Impressions
• Module Three: Types of Travellers and Cultural Awareness
• Module Four: Anticipating Travellers’ Needs and Wants
• Module Five: Problem Solving, Complaint Handling, Conflict Management
• Module Six: Customer Service Excellence
• Module Seven: Bringing it All Together
Speaking at the event, Mr. Fakalongo Hopi, a representative of the Kiribati Police Service, emphasized the vital role of this training in enhancing their accountability and preparedness when working with VIPs.
A total of seventeen participants successfully completed the training, including nine police officers from the Kiribati Police Service, who will serve as chauffeurs, and eight liaison officers from key ministries, such as: Ministry of Culture and Internal Affairs, Ministry of Information, Communication, and Transport, Ministry of Tourism, Commerce, Industry and Cooperatives and Ministry of Fisheries and Ocean Resources.
TAK expresses its heartfelt appreciation to the Ministry of Fisheries and Ocean Resources for financing this valuable program, as well as to the Standing Committee for their dedicated efforts in successfully coordinating and organizing the training.
