The Tourism Authority of Kiribati (TAK) has completed delivering a four-day Tourism & Hospitality Mauri Way Customer Service Training Program to local tourism operators in North Tarawa. The training was held from Wednesday 12th to Saturday 15th June 2024 at Moturerei Motel Maneaba in Abaokoro, North Tarawa.
The Mauri Way is a Kiribati Tourism & Hospitality Customer Service training program designed to educate our local operators in ways to share our culture with visitors and deliver a memorable and exceptional visitor experience, the Kiribati way.
This new program aims to empower local representatives from accommodation providers and communities with valuable insights and knowledge to enhance customer service to a national level, creating a memorable visitor experience.
Mauri Way Customer Service training program was covered with Seven modules including:
• Module 1: Introduction/Overview of Te Mauri Way
• Module 2: First Impression
• Module 3: Types of Travellers and Cultural Awareness
• Module 4: Anticipating Travellers Needs and Wants
• Module 5: Problem-Solving, Complaint Handling and Conflict Management
• Module 6: Customer Service
• Module 7: Bring it all Together.
As part of this training, participants engaged in various activities led by the trainers, including role-play demonstrations, group presentations, and Q&A sessions. The training was conducted by two tourism officers, Ms. Monika Rikita and Ms. Tie Manuera, an Acting Assistant Tourism Officer.
Sixteen participants from various local tourism operators attended the newly introduced Mauri Way training. These participants represented Buariki Paradise Resort, Tarabuka Hideaway Lodge, Moturerei Motel, Oceanview Motel, and Eutan Tarawaieta Council.
Tourism Authority of Kiribati continues to acknowledge the Pacer Plus Implementation Unit for financing this program and for the Ministry of Tourism Commerce Industry and Cooperatives for smooth support and facilitation during the delivery of the new national Tourism & Hospitality Mauri Way Customer Service training program.
