The Tourism Authority of Kiribati (TAK) has initially rolled out its new Hospitality & Customer Service training program, ‘Mauri Way’. This new tourism training program commenced on Tuesday, May 14th to Friday, 17th 2024, at St. Joseph Parish Hall in Bikenibeu in South Tarawa’s capital and was attended by local tourism operators from South Tarawa and North Tarawa.
The Mauri Way is a Kiribati Tourism & Hospitality Customer Service training program designed to educate our local operators in ways to share our culture with visitors and deliver a memorable and exceptional visitor experience, the Kiribati way.
Introducing the Mauri Way Tourism & Hospitality Customer Service training program was therefore aimed at empowering all local tourism operators in Kiribati with valuable insights and knowledge to boost their customer service to a national level and enhance visitors’ experiences.
TAK has already completed two rounds of Mauri Way training. The first cohort consisted of operators from North Tarawa, and the second cohort was held from May 21st to 24th, 2024, with local operators from South Tarawa at the Youth for Christian Living (YCL) Conference room in Antebuka in South Tarawa.
The training covered seven modules, which include:
Module 1: Introduction to Mauri Way,
Module 2: First Impression,
Module 3: Types of Travellers and Cultural Awareness,
Module 4: Anticipating travellers’ needs and wants,
Module 5: Problem-solving, Complaint Handling, and Conflict Management,
Module 6: Customer Service
Module 7: Bringing it all together.
The training was conducted by two Tourism Officers, Senior Tourism Officer Ms. Ereata Benson, and Tourism Officer Ms. Monika Rikita.
A total of 25 participants from various tourism operators attended the training, with 8 joining the first session and the remaining 17 participating in the second session.
The Tourism Authority of Kiribati acknowledges the Pacer Plus Implementation Unit for funding this training program and the Ministry of Tourism, Commerce, Industry & Cooperatives for their support and facilitation during the delivery of this new national hospitality & customer service training program
